Product Support Specialist
Core
Triage and resolve customer issues, educate users on product capabilities, and collaborate with internal teams to solve complex problems.
Role type
Product Support Specialist
Builds
Support systems and customer success outcomes
Domain
Insurtech / Fintech
Deliverable
client delivery
Required skills
Customer issue triage, product education, cross-functional collaboration, complex problem solving, written communication, verbal communication, attention to detail
Preferred skills
Insurance or financial services background, early-stage startup support experience, comfort with ambiguity
Technologies
Retool, Slack, Notion, Front, Linear
Responsibilities
Onboard with new employees and learn product processes, interact with customers via email to resolve issues and educate them, collaborate with Operations/Product/Engineering/Customer Success teams to identify and solve complex issues, cover chat support channel, contribute to building the support system
