Commercial Customer Success Manager - SF
Core
Drive Net Dollar Retention (NDR) growth and customer success for high-value accounts by leveraging analytics and business intelligence expertise.
Role type
Senior Customer Success Manager (Analytics & BI)
Builds
Customer success strategies, upsell/cross-sell initiatives, and adoption plans for Sigma Computing's platform
Domain
SaaS, Analytics, Business Intelligence
Required skills
Strategic account management, Net Dollar Retention (NDR) growth, data analysis, SQL, data visualization, ETL, cloud analytics platforms, startup experience
Preferred skills
Snowflake, Databricks, Redshift, BigQuery, implementing production BI solutions
Responsibilities
Build relationships with decision-makers in high-value accounts, guide customers on platform optimization, develop NDR growth strategies, advocate for product enhancements, execute customer success plans, deliver training sessions and webinars