Product Support Engineer
Core
Provide technical support and incident resolution for UiPath on-premise and cloud products, while developing AI agents and robots to automate support operations.
Role type
Senior Product Support Engineer (Incident Response & Automation)
Builds
Production support solutions for enterprise clients and internal automation tools for support workflows
Domain
Enterprise RPA and Agentic Automation
Deliverable
production ML models | product features | client delivery
Required skills
Windows application troubleshooting, network log analysis, C/C++/Java/Python development, software product support, hypothesis-driven incident resolution, technical documentation
Preferred skills
SaaS/cloud product support, LLM/generative AI product support, cross-functional collaboration
Technologies
UiPath, Windows, Sysinternals, Windbg, C/C++, .NET, Java, Python
Responsibilities
Resolve incidents for on-premise and cloud products, lead cross-departmental consensus on incident resolution, develop and operate AI agents for support automation, write public knowledge base articles, collaborate with global development teams
Seniority
Senior, hands-on IC