Support Engineer (AIOC)
Core
L2/L3 Support Engineer providing advanced technical support, root cause analysis, and optimization for global RPA bots and Microsoft Power Platform solutions.
Role type
Senior IC Automation Support Engineer (Power Platform/RPA)
Builds
Stable, scalable automation processes and data integrity for WPP's global enterprise systems.
Domain
Enterprise IT Operations / Robotic Process Automation (RPA) / Microsoft Power Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
RPA concepts and tools, Microsoft Power Platform (Power Automate, Power Apps), SQL querying, incident management tools, monitoring tools, IT infrastructure basics, JSON parsing, API authentication (OAuth), OData filtering, C# (Dataverse plugins), PCF, Azure Application Insights, Azure DevOps/GitHub ALM pipelines, CoE Starter Kit
Preferred skills
Advanced debugging of complex logic and integrations, strategic knowledge leadership, governance and performance monitoring
Technologies
Power Automate Desktop, Power Platform, Dataverse, C#, JSON, OAuth, OData, Azure Application Insights, Azure DevOps, GitHub, SQL, ServiceNow, Jira, CoE Starter Kit
Responsibilities
Perform deep-dive diagnostics on Power Automate Desktop and Power Platform failures; debug and resolve issues within Dataverse plugins, Custom Connectors, and PCF; troubleshoot and refactor advanced Power Automate cloud flows and desktop automations; act as ultimate internal authority for high-priority automation incidents; design and execute complex SQL scripts and Dataverse Web API queries; author high-level technical documentation and mentor L1/L2 teams; oversee the health of the Power Platform environment using the CoE Starter Kit.
Seniority
Senior, hands-on IC