Reservations Agent
Core
Process reservation requests, changes, and cancellations via phone, fax, or mail; identify guest needs and determine appropriate room types and rates.
Role type
Front-line reservations agent
Builds
Guest room bookings and special rate configurations
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Phone etiquette, reservation system data entry, room inventory verification, policy explanation, special request documentation, sales techniques
Preferred skills
None stated
Technologies
Reservation system
Responsibilities
Process reservation requests, changes, and cancellations; verify room availability and rates; explain guarantee and cancellation policies; input special reservation codes; follow escalation procedures for guest concerns; maintain professional appearance and confidentiality.
Seniority
Entry-level, no experience required