Product Expert - Health Data
Core
Primary relationship owner and support champion for Compass Patient, Prescriber, and National customers in life sciences, driving onboarding, training, and value creation.
Role type
Senior IC Product Expert (Post-Sales Support & Customer Success)
Builds
Veeva Compass suite (patient data analytics, targeting, field alerts, incentive compensation)
Domain
Life Sciences / Health Data Analytics
Deliverable
product features
Required skills
Customer success management, data operations/analytics workflows, commercial data landscape knowledge, stakeholder management, product roadmap influence, technical communication, content creation
Preferred skills
Demo/video editing, online community management
Technologies
Veeva Compass, Veeva Vault, IQVIA, Komodo
Responsibilities
Lead customer engagements from contracting onward, provide guidance on Compass best practices, act as liaison between customers and internal teams, collect and analyze customer feedback for product planning, create user guides and training materials, deliver product updates and feature demonstrations.
Seniority
Senior, hands-on IC
