Customer Success Manager
Core
Drive customer retention and growth for ApartmentIQ's multifamily data platform by managing relationships, conducting business reviews, and surfacing expansion opportunities.
Role type
Senior Customer Success Manager (SaaS)
Builds
ApartmentIQ data platform for multifamily property management
Domain
PropTech / Data SaaS
Required skills
Customer success management, retention strategy, multi-threaded account management, SaaS product fluency, data analytics understanding, CRM management, cross-functional collaboration
Preferred skills
Multifamily industry experience, data-heavy SaaS experience, technical complexity navigation
Technologies
ApartmentIQ suite (Market Survey, Explore, Daylight), CRM
Responsibilities
Build and nurture deep relationships with decision-makers across assigned accounts, create tailored client success plans, conduct regular business reviews to measure progress, surface expansion opportunities and collaborate with Sales, own retention targets, partner with Product and Support to inform roadmap
Seniority
Mid-Senior, hands-on IC
