IT Support Analyst
Core
Providing Level 1 and 2 IT support, managing onboarding/offboarding, and maintaining office infrastructure for users in the Sao Paulo office.
Role type
IT Support Analyst
Builds
Operational IT services and user productivity tools for the Sao Paulo office
Domain
IT Support / Office Infrastructure
Deliverable
client delivery
Required skills
Autonomous troubleshooting, network diagnostics, asset management, documentation, user training, root cause analysis, project delivery
Preferred skills
Curiosity, eagerness to learn technical topics, problem-solving, organization
Technologies
Google Workspace, Slack, Notion, Windows, macOS, networking equipment
Responsibilities
Handle Level 1 and 2 support tickets for Brazilian users, manage user licenses and access rights, supply small IT equipment, perform advanced network diagnostics, conduct onboarding and offboarding procedures, train users on collaboration tools, maintain office IT equipment and inventory, document support procedures and resolutions, perform root cause analysis on frequent incidents, deliver on IT roadmap projects
Seniority
Mid-level (2+ years experience)