Representante de Atención al Usuario
Core
Provide unique and effective customer service solutions to buyers and sellers via online and offline channels, strengthening trust in Mercado Libre's platform.
Role type
Customer Service Representative
Builds
Customer support experiences and operational improvements
Domain
E-commerce and Financial Services
Deliverable
client delivery
Required skills
Customer service, adaptability, proactive problem detection, basic administrative knowledge
Preferred skills
Prior customer service experience, familiarity with GenAI
Technologies
GenAI
Responsibilities
Answer user queries across online and offline channels, ensure unique user experiences, provide effective solutions, proactively identify operational improvement opportunities
