Contracts - Contracts Account Manager
Core
Manage contract accounts and Home Delivery Service (HDS) for transport clients, ensuring compliance with contractual obligations and resolving operational issues.
Role type
Account Manager (Transport/Logistics Contracts)
Builds
Home Delivery Service (HDS) operations and client contract portfolios
Domain
Transport and Logistics
Deliverable
client delivery
Required skills
Account management, operational problem solving, risk identification, CRM usage, route scheduling, trade analysis, stakeholder liaison
Preferred skills
Business development, cold calling, market research
Technologies
CRM, Transport Management System (TMS), SharePoint
Responsibilities
Retain and develop existing clients; act as first point of contact for operational escalations; visit permanent vehicle placement clients monthly; manage service level agreements; monitor accounts via Threshold Reports; maintain pipeline of new business; update complaints and damages registers; assist in scheduling sub-contractor runs.
Seniority
Individual Contributor