Operational Account Manager
Core
Managing operational business relationships with global accounts, optimizing strategies, and serving as a point of contact for operational issues.
Role type
Senior IC operational account manager
Builds
Customer solutions and optimized operational processes
Domain
Global business operations and account management
Deliverable
dashboards & analysis
Required skills
Contract negotiation, financial analysis, process improvement, risk management, stakeholder reporting, customer feedback analysis
Preferred skills
Industry trend analysis, team mentoring
Technologies
None stated
Responsibilities
Manage operational business relationships with mid-sized to large accounts; Analyze account financials to develop financial strategies; Act as a point of contact for operational issues and escalations; Identify process gaps and implement changes to enhance efficiency; Prepare presentations and reports for senior management; Participate in contract negotiations; Develop strategies for gathering and acting on customer feedback; Maintain detailed records of customer interactions and project progress; Identify and manage risks associated with customer accounts.
Seniority
Mid-Senior, hands-on IC