Account Operations Specialist
Core
Assists Account Managers in servicing client business by managing carrier relationships, negotiating rates, and monitoring freight loads.
Role type
Account Operations Specialist (Freight Brokerage)
Builds
Contracted freight moves and client satisfaction
Domain
Logistics / Third-Party Logistics (3PL)
Required skills
Carrier relationship management, Rate negotiation, Load scheduling, Fiduciary responsibility management, HERO software proficiency, Carrier performance analysis, In-transit issue resolution, Claims and receivables handling
Preferred skills
Freight brokerage experience, Bachelor's degree
Technologies
HERO software (via careerplan.io/jobs/4395608005-account-operations-specialist-at-megacorplogistics)
Responsibilities
Develop and maintain relationships with primary and secondary carriers; Negotiate carrier rates for spot market and fixed-rate contracts; Monitor load progress and resolve in-transit issues; Ensure fiduciary responsibilities are met and document fees/costs; Resolve client claims and receivables issues; Enter and maintain up-to-date information in company software.
Seniority
Entry-level to Junior