Senior Professional Services consultant
Core
Guide customers through the entire lifecycle from onboarding to multi-year transformational engagements as a strategic advisor and hands-on solution builder for Wrike's work management platform.
Role type
Senior Professional Services Consultant (SaaS Implementation & Advisory)
Builds
Customer onboarding, workflow redesign, and creative solutions within Wrike using configuration, automation, and low-code tools.
Domain
SaaS / Collaborative Work Management / Professional Services
Required skills
SaaS implementation & advisory consulting, business process analysis, solution design, project management, change management, low-code tool configuration, data migration, AI tool usage, stakeholder facilitation, executive presentation.
Preferred skills
Experience with Collaborative Work Management (CWM), Project Portfolio Management (PPM), Professional Services Automation (PSA), enterprise application ecosystems (Salesforce, Jira, ServiceNow, Workday), business intelligence tools (Power BI, Tableau).
Technologies
Wrike, Wrike Integrate (Workato), Wrike Analyze, CSV, Excel, Power BI, Tableau, Salesforce, Jira, ServiceNow, Workday.
Responsibilities
Manage a portfolio of 10–15 concurrent customer engagements; lead individual and global customer rollouts; drive end-to-end onboarding (Discovery, Design, Configuration, Rollout, Education); diagnose workflows and apply change management; design and build solutions using standard configuration and automation; connect Wrike to external systems; leverage AI tools for delivery efficiency; support sales scoping; manage billable utilization and milestones; advocate for customers with Product and Customer Success teams; mentor junior consultants.
Seniority
Senior, hands-on IC with strategic advisory responsibilities.