Customer Experience Lead- Washington, DC
Core
Lead executive briefing programs and customer experience initiatives at HP's Washington D.C. Customer Welcome Center, serving strategic accounts and partners.
Role type
Senior Customer Experience Lead (Executive Engagement)
Builds
Executive briefing programs, customized customer experiences, and strategic account support
Domain
IT Hardware & Services (Print, Personal Systems, Hybrid Working, Video Conferencing)
Deliverable
product features
Required skills
Executive briefing management, presentation and storytelling, subject matter expertise (HP portfolio), project management, stakeholder liaison, content development, KPI monitoring
Preferred skills
Consultative selling, public sector customer experience, additional languages
Technologies
HP Print, Personal Systems, Hybrid Working, Video Conferencing, Solutions and Services
Responsibilities
Plan and facilitate executive briefings from request to follow-up; Present and tailor content to showcase solutions; Perform product demonstrations; Coordinate with sales, product, and executive teams; Manage briefing schedules and materials; Capture and leverage customer feedback; Evaluate briefing effectiveness and implement improvements
Seniority
Senior, hands-on IC