Aircraft Technical Support Representative, Aftermarket
Core
Deliver world-class technical support, troubleshooting, and operational advice to BETA aircraft operators and maintainers for electric aviation aircraft.
Role type
Senior IC technical support representative (aviation aftermarket)
Builds
CTOL and VTOL Alia electric aircraft fleet operations and reliability
Domain
Aviation / Electric Aviation / Aftermarket Services
Deliverable
client delivery
Required skills
FAA A&P Mechanic Certificate, aviation maintenance experience, AOG response management, technical troubleshooting, customer support tools, regulatory compliance, data analysis
Preferred skills
electric aircraft experience, predictive maintenance analytics, warranty administration, EASA knowledge, pilot's license
Technologies
ticketing systems, knowledge-management systems, digital support platforms
Responsibilities
Provide 24/7 AOG operational and technical assistance, troubleshoot and resolve technical issues via phone/email/platforms, document and analyze customer-reported issues to identify trends, manage RMAs and warranty claims, translate operational learning into improved reliability and publications
Seniority
Senior, hands-on IC