Field Support Representative
Core
Provide onsite and remote technical and logistics support for Skydio UAS solutions to International Defense and Government customers, acting as a liaison between Program Management, Product, Support, and Engineering.
Role type
Senior IC Field Support Representative (UAS)
Builds
UAS aircraft and equipment maintenance, repair, and operational enablement for Federal and Defense clients
Domain
Defense & Government / Unmanned Aircraft Systems (UAS)
Deliverable
physical/clinical work
Required skills
UAS operation, repair, and maintenance; technical troubleshooting; triage and escalation workflows; product enablement training; written inspection procedures development
Preferred skills
OCONUS military experience; RMA/spares/logistics workflows; Linux operating systems; military standard maintenance practices; existing security clearance
Technologies
UAS platforms; Linux
Responsibilities
Interface with National Security sales, Customer Support, and Program Management; develop field support processes and debugging workflows; reduce technical escalations via effective triage; provide OJT training on maintenance and operation; develop written inspection procedures and drawings; provide on-site company representation and initiate corrective actions for maintenance/repair/replacement issues
Seniority
Mid-Senior, hands-on IC