Field Support Representative - Virginia
Core
Field support representative providing onsite and remote technical, logistics, and operational support for Skydio's autonomous drone systems to utility and commercial customers.
Role type
Senior IC field support engineer (UAS/Drone)
Builds
Autonomous drone inspection programs, Skydio Dock deployments, and BVLOS operations for utility clients
Domain
Utility infrastructure inspection + Autonomous aerial systems
Required skills
UAS operations and flight experience, utility inspection knowledge, onsite technical troubleshooting, network troubleshooting (WiFi mesh, cellular, IoT), customer relationship management, FAA Part 107 certification, safety protocol compliance
Preferred skills
Electric/gas utility background, NERC CIP familiarity, BVLOS waiver experience, Salesforce/Jira proficiency, streaming APIs knowledge
Technologies
Skydio Dock, UAS Command and Control (C2), WebRTC, REST APIs, GIS platforms
Responsibilities
Troubleshoot device firmware, flight issues, and cloud network problems; configure inspection missions; provide on-site training to customers; develop support processes and escalation workflows; act as liaison between customers and internal engineering/product teams
Seniority
Mid-Senior, hands-on IC
