Senior Customer Success Manager
Core
Lead the customer success function to drive technology adoption, value realization, and advocacy for B2B clients in education, enterprise, and government sectors.
Role type
Senior Customer Success Manager (Team Lead)
Builds
Customer success strategy, operating models, onboarding programs, and team capabilities
Domain
B2B Technology (Interactive Displays, AV, Education Tech, SaaS)
Required skills
Customer success strategy, team leadership, account management, adoption program design, CRM data analysis, stakeholder management, cross-functional collaboration, commercial acumen, risk identification, partner relationship management
Preferred skills
Experience in professional AV, education technology, or channel-led tech businesses, HubSpot proficiency, customer health framework experience
Technologies
HubSpot
Responsibilities
Develop and implement customer success strategy and operating model; Own the post-sale journey from onboarding to advocacy; Build and coach a team of CSMs; Establish customer health measures and proactive engagement plans; Lead strategic account reviews and executive conversations; Partner with Sales for expansion opportunities; Turn customer feedback into business insights; Maintain CRM discipline and reporting
Seniority
Senior, hands-on IC with team leadership