CCC MPS VAS Technical Solutions Representative - Italian speaker
Core
Independently resolve complex hardware and software technical issues for customers, providing comprehensive support and guidance on services and products.
Role type
Senior Technical Solutions Representative (Hardware/Software)
Builds
Customer trust and resolution for mission-critical support scenarios
Domain
IT Infrastructure & Technical Support
Deliverable
client delivery
Required skills
Root cause analysis, Active Directory, Linux, Microsoft Azure, Windows Servers, Scripting, ServiceNow, IT Service Management, Hardware troubleshooting, Desktop support
Preferred skills
Agile Methodology, Automation, Issue Tracking
Technologies
ServiceNow, Microsoft Azure, Linux, Windows 10, Windows Servers, Active Directory
Responsibilities
Resolve complex technical problems related to hardware and software; Perform root cause analysis of outages and trends; Coordinate departmental work and lead complex requests; Mentor lower-level roles; Establish trusted relationships with customer accounts across technical user spectrum.
Seniority
Senior, hands-on IC
