Support Analyst
Core
Handle Level 1 analysis, investigate root causes, and submit bug reports for a global digital transformation client.
Role type
Support Analyst/Engineer
Builds
AI-driven automation and cloud solutions for Fortune 500 companies
Domain
Technology / Digital Transformation
Deliverable
production ML models
Required skills
Level 1 analysis, root cause investigation, bug reporting, SLA triaging, knowledge base documentation, Excel, AI tools/Agents, finance concepts
Preferred skills
cloud-native foundations, AI coding assistants
Technologies
Excel, AI tools/Agents, cloud-native
Responsibilities
Handle Level 1 analysis, Allocate issues, investigate root causes, submit clear bug reports, Follow SLAs during incident triaging, Create and maintain knowledge base documentation, Communicate with Development, IT Support, Product, and QA teams, Troubleshoot issues and implement creative solutions, Manage multiple tasks with changing priorities, Serve as a point of contact for clients and internal parties