ZenDesk
Core
Configure, manage, and optimize Zendesk settings, integrations, and automations to support customer support workflows for a global enterprise.
Role type
Zendesk Administrator
Builds
Customer support ticketing systems, automation workflows, and reporting dashboards
Domain
IT Service Management / Customer Support Technology
Required skills
Zendesk configuration, Zendesk integrations, SLA design, ticket workflow management, technical documentation, reporting and dashboards, telephony integration, chat integration, troubleshooting
Preferred skills
Cloud-native foundations, AI coding assistants
Technologies
Zendesk, Zendesk Talk, Zendesk Chat
Responsibilities
Configure and optimize Zendesk settings and integrations; Develop and maintain custom views, triggers, automations, and macros; Oversee upgrades and feature rollouts; Train agents on platform functionalities; Create technical documentation and user manuals; Design and generate reports and dashboards for support metrics; Collaborate on SLA and escalation procedures; Troubleshoot Zendesk issues
Seniority
Mid-level, hands-on IC