Graduate Customer Services and Sales Consultant
Core
Graduate or junior consultant delivering customer service, software training, and sales support for contractor management software clients.
Role type
Junior IC customer service and sales consultant
Builds
Contractor management software solutions for global brands and Fortune 500 companies
Domain
SaaS / Contractor Management Software
Deliverable
product features
Required skills
problem-solving, analytical abilities, MS Office proficiency, written and verbal communication
Preferred skills
experience in customer service, call centre, or sales
Responsibilities
Proactively service and support contractor and supplier clients; Deliver software training via phone, video, and in-person; Manage inbound enquiries, troubleshoot issues, and provide solutions; Handle account management functions, including invoicing and collections; Participate in marketing and sales initiatives; Analyse processes and suggest continuous improvement opportunities