Customer Energy Management Associate
Core
Customer-focused professional supporting energy management programs, customer initiatives, and account management for commercial, institutional, municipal, and residential customers.
Role type
Customer Energy Management Associate
Builds
Customer energy management programs and services
Domain
Utility / Energy Management
Deliverable
product features
Required skills
Account management, stakeholder engagement, program coordination, data analysis, reporting, customer relationship management, project coordination
Preferred skills
Knowledge of electricity conservation programs, experience with Power BI/Tableau/SQL/Alteryx
Technologies
Microsoft Office (Excel, PowerPoint, Word), Power BI, Tableau, Alteryx, SQL
Responsibilities
Manage a portfolio of customer accounts as primary point of contact; support customers in accessing energy programs and incentives; coordinate customer engagement activities and project milestones; track program outcomes and participation levels; develop customer profiles, account plans, and reports; analyze performance data to identify trends and insights; conduct research on industry trends and best practices; maintain accurate customer records and documentation.
Seniority
Mid-level, hands-on IC