Account Manager, Practice Success
Core
Manage a large portfolio of 4,500+ single-location dental practices to drive retention, product adoption, and activation milestones through data-driven outreach and operational excellence.
Role type
SMB Practice Success Account Manager (high-volume, light-touch)
Builds
Dandy's operating system for dental offices (scanner utilization, practice management software)
Domain
Healthcare / Dental / SaaS
Required skills
high-volume account management, data-driven outreach, CRM dashboard usage, issue resolution, cross-functional collaboration, written and verbal communication
Preferred skills
SaaS experience, healthcare vertical experience, dental industry experience
Responsibilities
Manage large account portfolio for retention and expansion; Identify at-risk accounts using dashboards and execute outreach; Drive activation of new doctors and product adoption; Build rapport with practice managers and resolve escalations; Maintain accurate account documentation; Participate in team experiments to improve retention workflows
