Customer Success Manager, Central Europe (Frankfurt)
Core
First Customer Success Manager for Germany, ensuring high adoption and business value for Pigment's AI business planning platform among Corporate & Enterprise accounts.
Role type
Senior Customer Success Manager (Commercial & Technical)
Builds
AI-powered business planning and performance management platform
Domain
SaaS / Financial Planning / AI
Required skills
Customer success management, account management, revenue ownership (renewals/expansion), AI customer engagement strategies, automation technologies, analytical skills, product expertise
Preferred skills
Thought leadership, community development, cross-functional collaboration
Technologies
AI platforms, automation technologies
Responsibilities
Develop Success & Value Realisation plans, manage customer implementations, drive ARR and reduce risks, deliver strategic presentations, lead community development, collaborate on product vision and roadmap
Seniority
Senior, hands-on IC