SMB Account Manager
Core
Engage in customer interactions, handle inquiries, and sell products/services/solutions to SMB clients while nurturing relationships.
Role type
Senior Inside Sales Account Manager
Builds
Integrated multi-product solutions for SMB clients
Domain
Business-to-Business (B2B) Sales
Deliverable
product features
Required skills
Consultative Selling, Complex Negotiations, Account Management, Sales Strategy, Salesforce, Upselling, Cross-Selling, Cold Calling, Telemarketing, Business Development
Preferred skills
Certified Inside Sales Professional (CISP), 6-8 years inside sales experience
Technologies
Salesforce
Responsibilities
Handle customer request calls and sell products/services to the installed base; Address complex inquiries with integrated solutions; Manage key accounts and identify growth opportunities; Navigate high-value negotiations; Collaborate with cross-functional teams to optimize sales processes; Train and coach lower-level representatives; Analyze performance metrics to optimize outcomes.
Seniority
Senior, hands-on IC with mentorship responsibilities