Bilingual Patient Service Representative (English/Spanish)
Core
Bilingual front-desk representative checking patients in/out, scheduling appointments, and collecting payments in English and Spanish for a vein treatment clinic.
Role type
Bilingual Patient Service Representative (Front Desk)
Builds
Patient check-in/out workflows, appointment scheduling, and billing collection for a multi-location vein care practice
Domain
Healthcare (Vein Treatment)
Deliverable
product features
Required skills
Fluent spoken English and Spanish, Customer-facing experience, Multitasking, Cash handling, EMR system usage
Preferred skills
Reading and writing Spanish, Medical front desk experience, Insurance verification experience
Responsibilities
Check patients in and out, Answer phones and schedule appointments, Collect copays and balances, Help patients fill out forms, Calm frustrated patients, Maintain accurate patient records in EMR
Seniority
Entry-level, individual contributor