Member Experience Specialist
Core
Serve as the main point of contact for members throughout their recovery journey, providing support via phone, email, and chat to facilitate enrollment and program navigation.
Role type
Member Experience Specialist (Customer Support)
Builds
Member engagement and satisfaction for Workit Health's telemedicine recovery program
Domain
Healthcare / Addiction Recovery / Telemedicine
Deliverable
client delivery
Required skills
Customer service, multi-channel communication (phone, email, chat), program navigation, data orientation, rapport building
Preferred skills
Remote work autonomy, familiarity with telehealth environments
Technologies
Workit Health app, chat platforms, email systems, CRM
Responsibilities
Respond to member inquiries, resolve basic issues, escalate complex concerns, educate members on program value, troubleshoot barriers to engagement, communicate program policies, achieve productivity and satisfaction metrics
Seniority
Individual Contributor