Customer Experience Partner - Matterport
Core
Provide technical support and account management for Real Estate agents using Matterport's spatial data platform.
Role type
Customer Experience Partner (Support & Account Management)
Builds
Immersive 3D digital models of physical spaces for Real Estate agencies
Domain
Real Estate / PropTech
Deliverable
client delivery
Required skills
problem-solving, communication, empathy, technology adaptability, confidentiality
Preferred skills
SaaS support experience, contact centre experience, Real Estate/PropTech domain knowledge
Responsibilities
Manage inbound enquiries via phone, live chat, and email; act as a trusted technical partner for Real Estate agents; convert client feedback into product improvements; support internal Sales and Implementation teams
Seniority
Individual Contributor