Associate Local support L1
Core
L1 IT support specialist handling desktop, mobile, and network troubleshooting for brand clients.
Role type
Associate Local support L1
Builds
IT support services for brand clients
Domain
IT Support / Managed Services
Deliverable
client delivery
Required skills
Windows/MAC OS troubleshooting, MS Office/Outlook, Email configuration, Mobile OS (Android/iOS) troubleshooting, Ticket process & SLA management, Asset/inventory management, Patch management, Antivirus troubleshooting, Network MFD Printer troubleshooting, Basic network troubleshooting, VPN, Remote support coordination
Preferred skills
None stated
Technologies
Windows, MAC OS, Android, iOS, MS Office, Outlook, Network MFD Printers, VPN
Responsibilities
Troubleshooting and installation of Network MFD Printers, Handling Asset/inventory record process, Basic network troubleshooting, Remote Support Coordination with IT vendor, Ticket process and SLA management
Seniority
Junior, hands-on IC
