Technical Solutions Specialist
HybridNo visa sponsorshipCitizens or permanent residents only
Core
Technical expert in Customer Support for a SaaS platform, focusing on product training, troubleshooting, and deep knowledge of a proprietary Python-based pricing language (P3L) and third-party integrations.
Role type
Senior IC technical support specialist
Builds
Customer success and product adoption
Domain
SaaS / Manufacturing software
Deliverable
client delivery
Required skills
Python, SQL, computational environment, analytical problem-solving, product roadmap tracking, high-volume case management
Preferred skills
Job shop manufacturing domain knowledge
Technologies
Python, SQL
Responsibilities
Troubleshoot and configure customer requests for P3L and integrations; manage high volume of support cases (10+ per day); identify product feedback trends for roadmap; partner with Customer Success to drive adoption.
Seniority
Mid-level, hands-on IC