Customer Success Specialist
Core
Provide support to users and corporate clients via contact channels, resolve issues, and act as an intermediary between customers, KAMs, operations, and technology.
Role type
Customer Success Specialist (B2B Payments)
Builds
Enterprise payments infrastructure for Latin America
Domain
Fintech / B2B Payments / Latin America
Deliverable
client delivery
Required skills
SQL, Postman, New Relic, Simetrik, Snowflake, data analysis, process improvement
Preferred skills
Fintech, technology, and/or payments industry experience
Technologies
SQL, Postman, New Relic, Simetrik, Snowflake
Responsibilities
Collaborate with Customer Experience team to identify and resolve customer issues; Use tools to analyze data and enhance customer experience; Support new features and system improvements; Conduct in-depth analysis of customer needs; Provide continuous follow-up and swift issue resolution; Document interactions to personalize future communications; Map out companies' touchpoints.
Seniority
Individual Contributor