Program Coordinator
Core
Execute optimized retention marketing strategies across SMS and email channels for large brand customers, bridging the gap between the product and clients.
Role type
Mid-level Customer Success Program Coordinator
Builds
Customer retention marketing programs, List Growth tools, Segments, Campaigns, Journeys, and transactional messaging within the Attentive UI
Domain
SaaS marketing / E-Commerce
Required skills
Customer-facing experience, SaaS platform familiarity, Email marketing execution, Cross-channel campaign management, Data analysis for marketing metrics, Workflow documentation
Preferred skills
Agency or Support background, E-Commerce platform experience, SMS best practices knowledge
Technologies
Attentive UI, SMS, Email, RCS
Responsibilities
Design and build List Growth tools, Segments, Campaigns, Journeys, and Reports; Execute cross-channel marketing initiatives including promotional emails and automated journeys; Manage assigned accounts to ensure customer adoption and success; Translate customer feedback into product recommendations; Update internal workflows and documentation
Seniority
Junior to Mid-level, hands-on IC