Inbound Operations Coordinator

takealot.com, a leading South African online retailer, is looking for a highly talented Inbound Operations Coordinator to join our Delivery Team in Cape Town. 

We are a young, dynamic, hyper-growth company looking for smart, creative, hardworking people with integrity to join us.  We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Role reports to: Inbound Division Team Lead

Purpose of the role:

To serve as the critical coordination hub for inbound operations, ensuring seamless end-to-end order fulfillment by managing the complex interplay between suppliers, internal teams, and customers. This role exists to optimize the inbound supply chain process while maintaining exceptional customer satisfaction through proactive communication, efficient problem resolution, and meticulous order management.

The Inbound Operations Coordinator acts as the operational backbone that bridges the gap between procurement, logistics, and customer service, ensuring that customer expectations are not only met but exceeded

Your responsibilities can include:  

Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.

Supporting the customer service & buying teams in resolving: 

Customer order queries;

Complaints and associated resolution, including route cause analysis;

Merchant delivery issues & queries.

Ensuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders.

Management of all assigned Inbound queries

Processing created purchase orders on time, tracking these orders, and managing Merchants and delivery to ensure stock availability and delivery date

Continuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders.

Managing IBTs, responding to stock availability & Merchant delivery issues and liaising with the distribution centers to ensure customers receive orders on time.

Qualifications, Experience and Competencies: 

Matric

Relevant tertiary qualifications a plus

3 years relevant industry experience

Competency in MS Office packages

Attributes required: 

Solutions-oriented, can-do attitude; self-motivated

Ability to interact with internal & external stakeholders at all levels

Comfortable with change and excellent team player

Comfortable with learning and adapting to new systems

Strong organizational & prioritization skills

Problem Solving Skills

Attention to detail

Excellent communication skills, both written and spoken

Competent in Excel &/or Google Suite

The Environment:

takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.

We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.

We are short on ego and high on output.

We are doers and not only thinkers, it's all in the execution after all.

We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

is forthright but respectful

is an expert at doing, who can not only design but also execute

is analytical, able to use data to make decisions

is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours

is passionate about the potential of e-commerce and delivering a world-class customer experience

is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster

is able to think about problems from a business perspective using technical and product input

is curious and challenge the status quo

is innovative and enjoys iteration

is collaborative

will be at the cutting edge of developing new concepts for takealot.com.

thinks like an owner of the business.

is SMART, has INTEGRITY and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities to apply.

 groups and people with disabilities will be given preference.