Sr. Executive IT Support Engineer
Core
Provide high-touch executive IT support, diagnosing and resolving hardware, software, and system issues for C-suite executives across office, travel, and home environments.
Role type
Senior Executive IT Support Engineer
Builds
Executive support services and technical solutions for C-suite staff
Domain
Enterprise IT Support / Executive Services
Deliverable
client delivery
Required skills
Advanced troubleshooting (hardware/software), Mobile device support (iOS/Android), Windows/macOS administration, AI tool proficiency (MS Co-Pilot, Claude), Knowledge base development, On-call support management
Preferred skills
MAC/Windows certifications, Degree in Computer Information Systems or Computer Science
Technologies
Windows, macOS, iOS, Android, Microsoft Office, MS Co-Pilot, Claude Desktop
Responsibilities
Diagnose and resolve complex technical issues for executives; Manage executive support queue and break/fix tasks; Develop and update knowledge base articles; Provide after-hours and on-call support; Maintain company assets and documentation.
Seniority
Senior, hands-on IC
