Product Support Specialist
On-site
Core
Resolve software issues for dental labs and dentists to keep their operations running.
Role type
Product Support Specialist (SaaS)
Builds
Customer support operations for dental workflow software
Domain
Healthcare / Dental / SaaS
Deliverable
client delivery
Required skills
software troubleshooting, ticket management, workarounds, stakeholder communication, incident reporting, process improvement
Preferred skills
familiarity with ticketing systems, basic technical troubleshooting, prioritization under pressure
Responsibilities
Assist customers with software issues and troubleshooting, manage support tickets, work with Technical Support and Engineering on complex issues, provide updates during incidents, identify recurring problems, improve support processes and knowledge resources