IT Field Service Technician
Core
Provide advanced end-user computing support, oversee hardware deployments, and resolve complex technical issues within a large-scale manufacturing environment.
Role type
Senior IC IT Field Service Technician
Builds
Reliable IT operations and hardware infrastructure for manufacturing facilities
Domain
Manufacturing / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows and macOS system support, hardware troubleshooting, network configuration, incident resolution, preventive maintenance, end-user training
Preferred skills
AV equipment support, asset management, executive-level user support, CompTIA A+/Network+ or MCP certification
Technologies
Windows, macOS, CompTIA A+, Network+, MCP
Responsibilities
Provide advanced technical support for client computing, hardware, software, and network connectivity; Lead and oversee computer and hardware deployments; Respond to and resolve IT incidents and perform preventive maintenance; Partner with cross-functional IT teams to ensure adherence to policies; Identify and implement continuous improvement initiatives in IT service delivery
Seniority
Mid-level, hands-on IC with limited management responsibilities