Technical Support Engineer – Night Shift (Rotational)
Core
First-line technical support for production systems, handling incident triage, alert monitoring, and customer-facing issues during night shifts.
Role type
L1/L2 Technical Support Engineer
Builds
AiDASH's grid resilience and vegetation intelligence platform for electric utilities
Domain
Energy / Grid Infrastructure / SaaS
Deliverable
client delivery (via careerplan.io/jobs/4434771009-technical-support-engineer-night-shift-rotational-at-aidashinc)
Required skills
SQL, API/backend log analysis, Jira, incident management, root cause analysis, customer communication
Preferred skills
1-2 years in technical/production support
Responsibilities
Monitor application health and respond to alerts, own incident management and triage, investigate issues using logs and database queries, track tickets against SLA commitments, draft customer responses and join calls