Monitoring Technical Support Specialist (NOC)
Core
Front-line monitoring of live dashboards and alerts to detect IoT, network, and server anomalies in real-time, executing runbooks to ensure system uptime and SLA compliance.
Role type
Monitoring Technical Support Specialist (NOC)
Builds
Global monitoring operations for secure identity, public safety, and smart monitoring solutions (via careerplan.io/jobs/46-00A-3A-27A-monitoring-technical-support-specialist-noc)
Domain
IoT, Network Operations, Cloud Infrastructure
Required skills
Real-time monitoring tools, Ticketing systems (Jira), Incident response procedures, SQL querying, API/web services, Network protocols (DNS, TCP/IP, REST), AWS/IIS familiarity
Preferred skills
Tier 3 troubleshooting, SOC experience, Advanced SQL/API/Network knowledge
Responsibilities
Monitor live operational screens and alerting systems for anomalies, Triage and acknowledge incoming system alerts, Execute predefined incident response procedures, Document incidents in ticketing systems, Respond to customer inquiries, Maintain real-time communication with stakeholders, Participate in 24/7 rotating shifts
