Portfolio Director ServiceNow
Core
Define, manage, and evolve the global portfolio of ServiceNow offerings, solutions, and innovation assets, translating strategic vision into market-relevant, commercially viable products.
Role type
Senior IC portfolio director (ServiceNow platform)
Builds
Global ServiceNow offerings, solutions, and innovation assets (including GenAI and Agentic AI)
Domain
IT Service Management (ITSM) / Enterprise Software / Digital Transformation
Deliverable
product features
Required skills
ServiceNow platform expertise, portfolio management, solution architecture, pricing and packaging strategy, GTM asset development, competitive analysis, innovation leadership, cross-functional collaboration
Preferred skills
Experience with GenAI and Agentic AI concepts, deep understanding of ServiceNow modules and ecosystem, global matrix organization experience
Technologies
ServiceNow, GenAI, Agentic AI, LLMs
Responsibilities
Shape and maintain global ServiceNow offerings portfolio; Translate portfolio strategy into roadmaps and investment plans; Lead definition of pricing, packaging, and GTM assets; Drive R&D and innovation programs including AI-driven workflows; Perform competitive analysis and positioning; Track performance of offerings and provide leadership updates
Seniority
Senior, hands-on IC
