Member Service Specialist
Core
Member Services Specialist providing customer support via chat, phone, text, and email to address member questions, order issues, and technical troubleshooting for an online membership-based market.
Role type
Customer Support Specialist
Builds
Member retention and satisfaction for an online healthy products marketplace
Domain
E-commerce / Health & Wellness
Deliverable
client delivery
Required skills
Customer support across multiple channels, CRM proficiency, Google Apps proficiency, product knowledge, data collection
Preferred skills
Call center experience, health and wellness passion
Technologies
CRM platforms, Google Apps (Calendar, Mail), Slack
Responsibilities
Provide customer support via chat, phone, text, and email; Address member questions and concerns including shipping and order issues; Educate shoppers on membership benefits; Become a subject matter expert on product catalog; Collect and record customer insights via CRM.
Seniority
Individual Contributor