Implementation Specialist
Core
Post-sale provisioning and implementation of Frontier's strategic products/services for commercial customers, ensuring contractual requirements and service levels are met.
Role type
Implementation Specialist (Telecommunications)
Builds
Ethernet products, VoIP services, and Managed Services provisioning for commercial clients.
Domain
Telecommunications / Commercial Services
Deliverable
product features
Required skills
Project management, order entry, data gathering, Ethernet, VoIP, Managed Services, Microsoft Office (Excel, Word, PowerPoint), M6 provisioning tool, Salesforce CRM
Preferred skills
Design/engineering layout interpretation, complex data problem solving, difficult conversation management
Technologies
M6, Salesforce CRM, DPI
Responsibilities
Review Scope of Work and Data Gathering Forms for accuracy; Confirm Product schedule and required signatures; Complete customer introductions within 48 hours; Provide Ethernet products in M6 provisioning tool when automation fails; Create accurate billing entries; Manage order workflow/provisioning plans; Lead status meetings with sales teams and customers; Escalate issues to leadership and internal departments.
Seniority
Mid-level, hands-on IC
