Architecte de solutions – CCaaS
Core
Architecting and leading large-scale CCaaS transformations, migrating contact centers to cloud platforms like NICE CXone, and integrating AI conversational solutions.
Role type
Senior Solution Architect (CCaaS & Contact Center)
Builds
Cloud-native contact center platforms, AI-driven conversational workflows, and omnichannel customer experience solutions.
Domain
Contact Center as a Service (CCaaS), Customer Experience (CX), Cloud Infrastructure, AI/LLM
Deliverable
production ML models | product features | infrastructure
Required skills
CCaaS architecture, NICE CXone platform expertise, AI conversational design (NLU, LLM orchestration, RAG), JavaScript, API integration (REST, Webhooks), Cloud infrastructure (AWS/Azure/GCP), CI/CD, Agile leadership
Preferred skills
Enterprise transformation leadership, Infrastructure as Code (Terraform, Docker, Kubernetes), SIP telephony, AI Agent design frameworks
Technologies
NICE CXone, Salesforce, ServiceNow, AWS, Azure, Google Cloud, JavaScript, REST APIs, OAuth 2.0, JWT, mTLS, Nuance, Google, AWS, Azure, Deepgram, Lucidchart, Miro
Responsibilities
Lead end-to-end delivery of complex CCaaS transformation programs, define target state architectures and migration roadmaps, design integrated omnichannel solutions, drive agile delivery and manage distributed teams, evaluate existing platforms for modernization strategies, configure CXone capabilities (ACD, IVR, WFM, Quality), design AI agent workflows and integrate with backend systems
Seniority
Senior, hands-on IC with strategic leadership
