ServiceNow -ServiceNow Enterprise Service Mgmt (ESM) - Manager - Tech Cons - Open Location
Core
Lead ServiceNow Transformation teams to design, configure, and deploy HR Service Delivery (HRSD) solutions, integrating AI capabilities to streamline employee experiences and HR processes.
Role type
Senior IC ServiceNow Consulting Manager (HRSD)
Builds
Production ServiceNow HRSD implementations and AI-enabled employee experience solutions
Domain
Enterprise Software / Human Resources Technology / AI
Deliverable
production ML models | product features
Required skills
ServiceNow HRSD architecture, AI integration (Now Assist, EmployeeWorks), team leadership (5-10+ resources), client relationship management, process transformation, agile/waterfall delivery, pre-sales support
Preferred skills
ServiceNow CMA/CTA, performance analytics, Employee Center experience, AI governance strategy
Technologies
ServiceNow, Now Assist, EmployeeWorks, Employee Slate, AI Control Tower
Responsibilities
Lead workstream delivery from planning through execution and closure; Manage and mentor multi-disciplinary teams including offshore resources; Facilitate requirements workshops and client design sessions; Advise clients on responsible AI adoption and governance; Support pre-sales efforts including proposals and estimates
Seniority
Manager, hands-on IC with team leadership