IT Support Engineer
Core
Provide responsive, reliable technical support and own core IT processes including onboarding, device provisioning, access management, and asset tracking for a globally distributed organization.
Role type
Senior IC IT Support Engineer
Builds
Secure, reliable tools and workflows for employees
Domain
IT Operations / Endpoint Management / Identity & Access Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS administration, Windows administration, hardware troubleshooting, software troubleshooting, networking fundamentals, cloud application support, identity and access management (IAM), SSO, MFA, endpoint security, SaaS administration, device management tools (Okta, Kandji, Jamf), asset tracking, IT documentation, basic automation scripting
Preferred skills
Linux administration, AWS or Google Cloud familiarity, API integration, Python or JavaScript scripting, compliance support (SOC 2, ISO 27001), experience in AI/ML organizations, MCP integrations
Technologies
Okta, Google Workspace, Kandji, Jamf, Iru, macOS, Windows, Linux, AWS, Google Cloud, Python, JavaScript, Slack, Zoom, Atlassian, GitHub
Responsibilities
Provide timely technical support across hardware, software, identity, network, and cloud application issues; Own employee onboarding and offboarding including device setup and account provisioning; Configure, deploy, secure, track, and maintain laptops and IT equipment; Administer core workplace systems and identity management tools; Troubleshoot issues across macOS, Windows, and Linux environments; Maintain accurate asset inventory and IT documentation; Build basic automations to improve operational efficiency; Partner with Security, People, Legal, and Engineering on company-wide initiatives.
Seniority
Mid-level to Senior, hands-on IC
