IT Support Coordinator (Chandler/Hybrid)
Core
First point of contact for technology support, managing the support case queue, coordinating laptop requests, and administering user accounts for employees and consultants.
Role type
Tier 1 IT Support Coordinator
Builds
Support case resolution, laptop deployment, and user access management
Domain
IT Service Management / Endpoint Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITSM platform administration, user account lifecycle management, hardware troubleshooting, Microsoft 365 support, incident prioritization, documentation
Preferred skills
Mobile device management, PowerShell scripting, Salesforce reporting, contingent workforce support
Technologies
Salesforce Service Cloud, Microsoft Entra ID, Okta, Microsoft Intune, Windows 11, macOS, Microsoft 365
Responsibilities
Log, categorize, and track support cases in Salesforce; coordinate laptop imaging, shipment, and return; create and manage user accounts and group memberships in Azure AD and Okta; troubleshoot hardware, software, and network connectivity issues; document resolutions and contribute to knowledge base.
Seniority
Mid-level, hands-on IC