IT Operations Specialist
Core
Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues.
Role type
IT Operations Specialist
Builds
Internal IT infrastructure and employee onboarding/offboarding processes
Domain
Corporate IT Operations
Deliverable
infrastructure
Required skills
hardware troubleshooting, software support, account management, network troubleshooting, printer/conferencing support, inventory management, SaaS platform support, process documentation
Preferred skills
macOS environment support, MDM tools familiarity, employee onboarding process support
Technologies
Google Workspace, Slack, Zoom, Okta
Responsibilities
Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues; Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management; Troubleshoot basic network, system, printer, conferencing, and office technology issues; Coordinate with internal teams and external vendors on IT-related requests and maintenance; Help manage inventory of laptops, accessories, and office IT equipment; Support company tools and platforms such as Google Workspace, Slack, Zoom, Okta, and related systems; Assist with documenting IT processes, setup guides, and internal procedures
Seniority
Individual Contributor