Senior Vice President, Application Support Manager
Core
Lead production services support for the Fund and Investor Solutions platform, ensuring stability, resilience, and continuous improvement of critical applications.
Role type
Senior Vice President, Application Support Manager
Builds
Production services for Fund and Investor Solutions platform
Domain
Financial Services / Application Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Incident management, problem management, change management, production governance, application monitoring, observability, Unix/Linux administration, scripting (Shell/Python/Perl), SQL troubleshooting, distributed systems support, cloud/hybrid environment management
Preferred skills
Automation, capacity planning, continuity planning, controls compliance, team mentorship
Technologies
Splunk, AppDynamics, Dynatrace, Grafana, Prometheus, Oracle, SQL Server, PostgreSQL
Responsibilities
Lead day-to-day production services support, manage major incident response and service restoration, drive root cause analysis and remediation, partner with engineering to improve resiliency, implement monitoring and observability, oversee production readiness and change implementation, identify automation opportunities, track service metrics and operational risks, support capacity planning and recovery readiness, mentor production support teams
