Application Production Support Engineer
Core
Managing and supporting critical business applications in a production environment to ensure stability, availability, and performance.
Role type
Application Production Support Engineer
Builds
Production application services and infrastructure reliability
Domain
Enterprise IT Operations, Cloud-native, Java Ecosystem
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Java application troubleshooting, Kubernetes/OpenShift administration, RHEL Linux system administration, API Gateway management, database performance tuning, incident root cause analysis, ITIL governance compliance, observability implementation, CI/CD pipeline management, technical documentation
Preferred skills
Heap dump analysis, thread dump analysis, performance tuning, automation scripting
Technologies
Dynatrace, Grafana, Prometheus, ELK Stack, Jaeger, GitLab, Jenkins, Argo CD, Nexus Repository, Ansible, Terraform, Red Hat JBoss EAP, OpenShift, Kubernetes, Axway, Apigee, Microsoft SQL Server, PostgreSQL
Responsibilities
Monitor and maintain business-critical applications for high availability; participate in Major Incident management and Root Cause Analysis; execute application deployments and change requests; implement upgrades, patches, and configuration changes; create and maintain technical documentation and runbooks; implement and optimize monitoring and observability solutions.
Seniority
Mid-level, hands-on IC