Production Management Global Support Group Manager - Director
Core
Senior Manager leading Global Production teams for Funds Services, focusing on stability, resiliency, continuous improvement, and engineering-led outcomes.
Role type
Senior Manager, Production Management
Builds
Funds services applications deployed as microservices on Cloud Environments
Domain
Financial Services / Technology Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Production management (Operational, Resiliency, Change Management, Risk, SRE, SDLC), Cloud & Microservices architecture, Distributed team management, Financial planning & cost discipline, Vendor management, Generative AI & Automation strategy, Incident recovery leadership, Stakeholder influence, Talent development
Preferred skills
Master's degree, Experience with relational and NoSQL databases, Middleware, Programming languages, Operating systems
Technologies
Cloud Environments, Microservices, Relational databases, NoSQL databases, Middleware, Programming languages, Operating Systems, Generative AI
Responsibilities
Maintain high levels of stability and resiliency for Funds services; Drive adoption of standard production tools for monitoring, observability, and automation; Manage and develop talent, conduct performance evaluations; Manage the Funds Production budget and staffing; Engage with vendors to achieve high service levels; Assess and manage risk ensuring compliance with laws and regulations.
Seniority
Senior Manager, hands-on leadership with strategic oversight